Refunds & Exchanges
Last updated: 17th August 2023
Be sure to include your ORDER NUMBER and Returns Number before it is shipped back to Vanshades Ltd.
Prepare your return shipment
Be sure to safely ship your package back to Vanshades Ltd with ample packaging.
Ship your return
Take the package that you are returning to a shipping carrier of choice.
We recommend keeping the tracking number in order to track your return.
All returns must be shipped to:
Refunds will be processed to the original payment method used on the order or to a credit, respective to type of return that is made as well as any pre-existing arrangements with with a Vanshades Ltd Representative.
In the event that multiple forms of payment were used, we will refund the value to an in-store credit in the form of a Gift Card.
We do not accept returns for any Special Order products, these are non-returnable products.
Original shipping costs are non-refundable and the customer is responsible for return shipping charges.
Vanshades Ltd will not accept COD deliveries.
All in-store credits balances will expire after 1 year from the original purchase date.
Any un-authorised returns may be subject to a 25% handling fee and re-stocking charge.
For your protection we advise you to obtain Proof of Postage, Vanshades Ltd shall not be held responsible for items lost or damaged whilst in transit.
Products must be returned in the original condition they were sent out, damage products due to customer’s negligence would not be accepted for a refund or an exchange.
All return requests will be processed within 7 working days upon receipt of the products being returned to store. All returns have to be inspected and verified by the allocated Returns Manager.